terms of service
Customer Care
1. Establishment of a prompt response point:
If you have any questions regarding the use of the products provided on this site, building GEMs (custom AIs) in your own Gemini environment, or installing and configuring optional extension modules in your Notebook environment, you can contact us through the dedicated support desk on this site. SIW will respond to your inquiries promptly and sincerely.
2. Scope of support:
SIW's customer care goes beyond simply explaining how to use the tools; it includes technical advice to resolve "work bottlenecks" in the user's environment. However, we value the user's proactive growth and autonomy, and strive to provide support within limits that do not create excessive dependence.
3. Sharing of confirmation points:
If there are unclear elements in the background of the inquiry or the user's operating environment, the support AI or human support staff will ask the user direct questions to clarify. We value a process of sincerely engaging with the user and working together to solve the problem.
privacy policy
1. Ensuring order and control:
SIW maintains strict confidentiality of information and implements thorough risk management.
2. Acquisition and purpose of use of personal information:
We will acquire personal information through honest and lawful means, limited to the extent necessary for communication related to the use of this site's shops, provision of customer care, and environment setup. The acquired personal information will not be used for any purpose other than those listed below.
- Completion of the purchase process and provision of product download links and documentation. - Support for setting up the Gemini environment, including GEMs and Notebooks. - Notifications from SIW regarding important terms and conditions revisions and service updates.
3. Safety management measures:
To prevent unauthorized access, loss, destruction, alteration, and leakage of users' personal information, we continuously maintain the latest security environment and implement strict version control and access permission management.
4. Restrictions on providing data to third parties:
Except as required by law, we will not provide or disclose personal information to third parties without the user's consent.
Payment Methods
SIW uses a unique payment process that allows you to confirm and be satisfied with the functionality and effectiveness of the Team AI Building Set and its extension sets before purchasing. Therefore, please note that we do not currently use a shopping cart.
1. Prior disclosure of functional verification samples and related documents:
On every product and option details page, we provide a functional sample and a complete set of documentation for building and extending your team AI within your own Gemini (GEM) or Notebook environment. Please be sure to check the functionality with the sample before purchasing.
Next, please download the relevant documents and set up your Team AI in your own Gemini (GEM) or Notebook environment to perform a more thorough functional check.
2. Make a purchase with confidence after thorough functionality testing:
Please use the materials and functional samples mentioned in the previous section to thoroughly check the functionality and effectiveness of the product and options, as well as their suitability for your environment, before making the payment.
3. Payment Methods:
Please transfer the payment to the bank account listed below. Please bear the bank transfer fees. We kindly request that you make the transfer within approximately 7 days after confirming the functionality of the product.
[Bank Name] Japan Post Bank
[Account Holder] Kiyohara Mitsuhiro
[Store name] 068
[Shopkeeper] 068
[Deposit type] Ordinary deposit
[Account Number] 1303283
4. Refunds and cancellations:
Since this is a digital product, and we provide a complete set of functional samples and related documents in advance, and purchase is based on the premise that you are satisfied with the product, we cannot accept cancellations or refunds after payment has been made. Please thoroughly check the functionality beforehand.
*Finally, important manners
Never enter confidential or personal data online. Please evaluate TeamAI, which uses Google's innovative AI technologies Gemini (GEM) and Notebook as its building and expansion platform, while adhering to basic information management etiquette.